Bilingual (SP/ENG) Customer Support Specialist

The Self Management Group
Toronto, Ontario

Posted On: September 11, 2019

Bilingual (SP/ENG) Customer Support Specialist

Operating out of Toronto, (on top of Islington Subway Station), we are looking for a passionate individual with high energy to join our team.  The Bilingual (SP/ENG) Customer Support Specialist will guide our customers to drive the success of their organizations by transforming the way their organizations hire. That means Customer Success isn’t just about relationship management. It requires digging into each customer's organizational goals and unique challenges to help them discover how to best use our tools to support and improve their hiring strategy.

Key Responsibilities

  • The first line of professional support for our Spanish speaking customers, while remaining compassionate, responsive, inventive, and effective
  • Train customers to learn and navigate the product and inspire confidence 
  • A trusted subject matter specialist who will learn the ins-and-outs of our product
  • Be creative and inventive in finding solutions for our customers
  • Be an excellent teammate

What you’ll do:

  • Manage all first-line Spanish speaking customer inquiries (telephone and email)
  • Providing technical support for our clients as well as managing and tracking tickets
  • Plan and administer on-boarding of new customers, and new users for existing customers
  • Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
  • Project manage implementation tasks such as data migration, change management, product training, and roll-out strategies

You should have:

  • Excellent communication skills - spoken and written
  • Experience using SaaS technology in the work environment
  • Strong problem solving and technical aptitude
  • Strong proficiency in Microsoft applications including Outlook, Excel, Word, PowerPoint

Self Management Group (SMG) is an industry leader in pre-employment psychometric assessment tools. SMG offers a variety of tools, technology and consultative services that help organizations attract, select and develop top-performing employees.

As an equal opportunity employer, we are passionate about accepting, celebrating and supporting differences in the workplace.

If you have a disability or special need that requires accommodation during the selection process, please let us know by contacting 416-746-0444 or

TalentNest Technical Support

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