Bilingual (SP/ENG) Customer Support Specialist

The Self Management Group
Toronto, Ontario

Bilingual (SP/ENG) Customer Support Specialist

Operating out of Toronto, (on top of Islington Subway Station), we are looking for a passionate individual with high energy to join our team. The Bilingual (SP/ENG) Customer Support Specialist will guide our customers to drive the success of their organizations by transforming the way their organizations hire. That means Customer Success isn’t just about relationship management. It requires digging into each customer's organizational goals and unique challenges to help them discover how to best use our tools to support and improve their hiring strategy.

Key Responsibilities

The first line of professional support for our Spanish speaking customers, while remaining compassionate, responsive, inventive, and effective
Train customers to learn and navigate the product and inspire confidence
A trusted subject matter specialist who will learn the ins-and-outs of our product
Be creative and inventive in finding solutions for our customers
Be an excellent teammate

What you’ll do:

Manage all first-line Spanish speaking customer inquiries (telephone and email)
Providing technical support for our clients as well as managing and tracking tickets
Plan and administer on-boarding of new customers, and new users for existing customers
Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
Project manage implementation tasks such as data migration, change management, product training, and roll-out strategies

You should have:

Excellent communication skills - spoken and written
Experience using SaaS technology in the work environment
Strong problem solving and technical aptitude
Strong proficiency in Microsoft applications including Outlook, Excel, Word, PowerPoint

Self Management Group (SMG) is an industry leader in pre-employment psychometric assessment tools. SMG offers a variety of tools, technology and consultative services that help organizations attract, select and develop top-performing employees.