Administrative Customer Support

The Self Management Group
Toronto, Ontario

Posted On: June 26, 2019

Administrative/Customer Support

Self Management Group (SMG) is an industry leader in pre-employment psychometric assessment tools. SMG offers a variety of tools, technology and consultative services that help organizations attract, select and develop top performing employees. Our Administrative/Customer Support will be the first line of professional support for our clients and will also play a critical role in supporting the Executive Leadership Team and Manager of Operations. Must be a versatile and dynamic individual who can handle and prioritize multi-tasks and take initiative.

What you’ll do:

  • Greet visitors and clients at the front desk in a professional manner;
  • Manage all first line customer inquiries (telephone and email)
  • Basic customer and technical support using our SaaS assessment platform
  • Maintain cleanliness of front desk, lobby area, boardroom and kitchens.
  • Maintain and order office supplies, ensure supply room general items are stocked.
  • Perform administrative duties such as filing, photocopying, scanning, cerlox binding, etc.
  • Receive mail and courier packages, process and send outgoing mail, ordering couriers for deliveries;
  • Sort and distribute all incoming mail and couriers
  • Coordinate outgoing mail and packages via courier and/or postage.
  • Assist with photocopier/fax/postage machine and office equipment service, including placing the service calls when required.
  • Assist the Executive Leadership Team and Manager of Operations with various projects and requests when required
  • Support the VP of HR in organizing office related activities and initiatives, ordering marketing supplies, etc.
  • Order breakfast and lunch requests from staff for clients
  • Light kitchen clean-up duties

You should have:

  • Excellent communication skills - spoken and written
  • Experience using SaaS technology in the work environment
  • Strong problem solving and technical aptitude
  • Strong proficiency in Microsoft Applications including Outlook, Excel, Word, PowerPoint
  • Working knowledge of Adobe Illustrator & PhotoShop is an asset, but not required
  • Ability to multi-task and handle conflicting priorities 

This is a full-time position with benefits. We are an equal opportunity employer and invite you to apply online through our careers website. Our office is located at Bloor/Islington Place next to the Islington Subway Station and easily accessible by transit.

As an equal opportunity employer, we are passionate about accepting, celebrating and supporting differences in the workplace.

If you have a disability or special need that requires accommodation during the selection process, please let us know by contacting 416-746-0444 or

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