Customer Success & Onboarding Specialist

Operating out of Toronto, (on top of Islington Subway Station), we are looking for passionate individual with high energy to join our team.  Our Customer Success & Onboarding Specialists guide our customers to drive the success of their organizations by transforming the way their organizations hire. That means Customer Success at TalentNest isn’t just about relationship management. It requires digging into each customer's organizational goals and unique challenges to help them discover how to best use TalentNest to support and improve their hiring strategy.

Key Responsibilities

• A voice for our customers, while remaining compassionate, responsive, inventive, and effective
• Train customers to learn and navigate the product and inspire confidence 
• A trusted subject matter specialist who will learn the ins-and-outs of our product
• Be creative and inventive in finding solutions for our customers
• Be an excellent teammate

What you’ll do

• Plan and administer on-boarding of new customers, and new users for existing customers
• Provide regular updates to customers on the progress of customer service projects and campaigns that directly affect each customer
• Own and maintain customer relationships to drive the value of TalentNest and ensure customer happiness and engagement
• Be part of a team for end to end responsibility and accountability for solving customer issues by managing inbound calls, tracking tickets, and developing solutions 
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Project manage implementation tasks such as data migration, change management, product training, and roll-out strategies
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to TalentNest’s internal support, product, engineering, and sales teams

You should have:

• Ability to travel to on-site meetings within the GTA 
• Ability to occasionally travel remotely (U.S. and Canada) for on-site meetings
• Strong written and oral presentation skills
• Ability to handle conflicting priorities

TalentNest, a division of Self Management Group, is a Talent Management Software with integrated diagnostics and assessments that help attract, screen, select and develop top performers.  Our customer-branded and simple to use application connects all of Self Management Group’s tools and works seamlessly with high volume decentralized recruiting and low volume corporate or head office hiring.